It’s midnight. Lightning strikes a tree near the house, knocking it over – right into the kitchen.
That’s where Emergency Reconstruction comes in.
The Raleigh-based company started in 2008 and offers a full service restoration service to homeowners in times of trouble.
“We’re basically the 911 of a non-life threatening injury for your home or business,” Sales-Marketing Manager for Emergency Reconstruction Tripp Jackson said.
From the initial contact throughout the restoration, the company is there to help the home and business owner.
“We’ll hold the homeowner’s hand through the process,” Jackson said.
While there are several reconstruction companies in the industry, they only take care of one part of the reconstruction.
Emergency Reconstruction works to mitigate loss, determine a repair estimate with the insurance company and proceed at the direction of the homeowner. Workers take inventory of all belongings in the home, package, clean and replace items in the home as they were. Jackson said each job involves taking 500 to 600 photos.
“Everything is well documented,” he said.
Emergency Reconstruction works all across North Carolina and is on call day and night. Employees have about an hour to respond to a job.
They have seen everything - water and fire damage, mold, release of tear gas, lightning strikes, tornadoes, a car driving through a home and destruction caused by wild animals.
And the company gives all of its customers the same level of service.
“Every job is important, whether it’s a $1,000 job or a half million dollar job,” Jackson said.
Emergency Reconstruction gets called on about 2,000 jobs annually. Most of the work is completed by full-time employees that have been prescreened and have had background checks. Very little of the work has to be subcontracted, but it is still overseen by Emergency Reconstruction.
They guarantee 100 percent satisfaction of the home or business owner and all workmanship has a five-year warrantee. In fact, many customers choose to do upgrades during reconstruction. The company takes care of the upgrades and charges the home or business owner for the difference after the credit from the insurance company.
“We can take the panic and turn it into a positive,” Jackson said.
And that is the most rewarding part of the job for him – helping home and business owners when they need it most.
He said the company’s greatest asset is its nearly 125 employees, from the experience and dedication they bring to their attention to detail and sensitivity to customers’ needs and concerns.
Jackson has been with Emergency Reconstruction for three years, but he has nearly 35 years of experience in reconstruction. So, he understands that it’s not scheduled or planned when customers have to call for help.
Need help from Emergency Reconstruction? Homeowners can call their insurance company and ask for Emergency Reconstruction to do repairs to their home. Or homeowners can call the restoration company directly and Emergency Reconstruction will contact the insurance adjuster.
Contact Emergency Reconstruction at 919-713-0751. Don’t worry about getting a machine when calling. Staff is on-call 24 hours a day, 365 days a year.
The company is located at 1200 Corporation Parkway, Suite 115 in Raleigh. Find more information and testimonials at www.emergencyreconstruction.com.
Contact Kelly Griffith at email@example.com or 919-552-5675.